Please contact us at firstname.lastname@example.org if you need your LIX PEN or LIX WAT:T repaired or replaced.
We are ready to assist you and we provide Free Return Shipping for all repair or replacement procedures.
Please use the attached Return Form PDF for all returns. Please fill out the appropriate information so we can better assist you when your product is returned to us.
HOW DO I CANCEL AN ORDER?
You can cancel an order anytime before shipping has taken place with no fee. If your order has been shipped and you want to cancel your order, you can refuse the delivery and have it returned to sender. Please note a shipping fee will be applied to returned orders. Please contact us at email@example.com to cancel your order.
HOW DO I RETURN FOR A REFUND?
If you would like to return your order for a refund, please do not open or use the products in the sealed packages. We only offer refunds on unused/unopened products. If the package has been opened and the product used, then we cannot offer a refund. If your product is defective or malfunctioning, please contact us at firstname.lastname@example.org for further assistance, we would be happy to help.
HOW DO I CHECK IF MY ORDER HAS BEEN RETURNED?
Once your order has been returned, please contact us at email@example.com for further assistance or confirmation.