HOW LONG DOES SHIPPING TAKE TO ARRIVE?
Shipping Time varies by region and takes between 1-2 Weeks to arrive at the final destination.
WILL I GET SHIPPING CONFIRMATION?
Once your order has been processed and is ready to be shipped you will receive a Shipping Notification from LIX PEN via email. The email will contain the Tracking Information and the Courier Service used for delivery.
WHAT IF MY SHIPMENT HAS NOT ARRIVED?
If your shipment has not arrived, please refer to the Shipping Notification Email to find the Courier and contact them for tracking information. If they cannot provide any further information on the whereabouts of your delivery please contact us at email@example.com for assistance with lost or missing packages.
DO WE SHIP INTERNATIONALLY?
We ship globally to any country which is not on the United Nations Embargoed & Sanctioned List such as Crimea, Cuba, Iran, North Korea, Sudan & Syria without licensed authorization.
WILL THERE BE A CUSTOMS CHARGE FOR MY DELIVERY?
Customs Charges are determined by the Country of Import. We will include an Invoice with each Delivery and the Customs Official at the country of Import will determine the Custom Charge based on local rules & regulations. VAT is collected for all countries within the EU, so there will be no Customs Charges for imports into the EU.
Here are the Commodity Classification Codes for the products we ship:
LIX PEN UV - 8477.80.0000
LIX PLASTIC FILAMENT REFILLS - 3916.90.3000
LIX WAT:T - 9102.19.000000
Lithium-Ion Batteries - UN 3481